Why are the reward points not added to my account?
The reward points, monthly updated on 1th, consist of MyJP Super Points, Fan points, and Bonus points. Membership status is based on the number of reward points you have accumulated over the last 12 months.
If the order points have not yet been rewarded to your account, then it may be due to one of the following factors:
- The points are only rewarded once your order has been completed. Check your order status.
- Refunded or fraudulent orders are excluded.
- Shipping discounts, free gifts, deposits, or pre-orders are not eligible to receive points.