General

Cancellation & Return

• How to cancel my order?
• Customer refund processing time
• Free Returns

Payment

• Taxes & Custom Fees

Delivery & Shipping

• Shipping Rate - Shipping Method: FedEx International Priority - Shipping Destination: The United States
• International ePacket
• International ePacket Light
• Express Mail Service (EMS)
• Airmail
• Economy Air (SAL)

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Reward Points

• What are MyJP Super Points
• Why are the reward points not added to my account?

Membership & Account

• My account is unavailable. What can I do?
• How do I change my email address?
• How do I change the currency settings?
• How do I change the language settings?
• How can I change my birthday on my MYJP account?
• Can I sell on MyJP.com

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FAQ

• General Questions